ONLINE SERVICES AGREEMENT

This Online Services Agreement (the “Agreement”) is a legally binding document between you and SRRN Tech Solution Private Limited (referred to as "NewTaxAge").

This Agreement outlines the terms governing your access to and use of the services provided by NewTaxAge, which include:

• The NewTaxAge Income Tax Return Filing Service
• NewTaxAge Tax Planning Solutions
• Tax Advisory and Compliance Support
• Any additional tax-related services offered via the NewTaxAge platform

By accessing, utilizing, or subscribing to these services, you confirm that you have read, understood, and agreed to the terms set forth in this Agreement. If you do not agree with any part of this Agreement, please refrain from using the services.

I. License and Authorized Use

Subject to your adherence to the terms outlined in this Agreement and the payment of any required fees, NewTaxAge provides you with a limited, non-exclusive, non-transferable right to access and utilize its platform and services for tax return preparation and electronic submission ("e-filing").

• The services are strictly for personal or authorized tax filings.
• Access is only permitted through the NewTaxAge website (https://www.newtaxage.com) or any officially approved third-party platform designated by NewTaxAge.
• The services cannot be used to provide tax-related services to others without proper authorization.

You are responsible for reviewing and verifying the accuracy of your tax details before filing. If you are filing on behalf of another individual, you must have the appropriate authorization.

II. Eligibility to Use the Platform

You may access the NewTaxAge platform if:

• You are at least 18 years of age and legally capable of entering into contracts.
• You are not legally restricted from using the platform.
• You commit to providing truthful and lawful financial details.

NewTaxAge reserves the right to deny access to any user if operational constraints arise or if a user has been previously suspended.

III. Geographic Restrictions

Certain services may not be accessible in all regions. NewTaxAge reserves the right to determine service availability based on user location.

IV. Prohibited Activities

You must not:

• Sell, redistribute, or transfer services to third parties.
• Use the services for unauthorized tax-related activities.
• Copy, alter, or attempt to extract the source code of the platform.
• Bypass or disable security features of the platform.
• Share login credentials or allow unauthorized access to the platform.

V. Intellectual Property Rights

NewTaxAge, along with its affiliates and licensors, retains ownership of all rights, titles, and interests related to its services, including trademarks, copyrights, and proprietary technology.

• Using the services does not grant you any ownership over NewTaxAge's intellectual property.
• You are strictly prohibited from decompiling, reverse-engineering, or modifying any aspect of the services.
• All materials, content, and software remain the exclusive property of NewTaxAge.

VI. Data Privacy and Protection

Your use of the platform is subject to NewTaxAge's Privacy Policy, which governs data collection, processing, and security.

• By using the services, you consent to the collection and transmission of tax-related data to government authorities when required.
• NewTaxAge does not sell, rent, or share your personal information without your consent, except as mandated by law.
• Adequate security measures are in place to protect user data; however, users must also take appropriate steps to secure their credentials.

VII. E-Filing and Service Limitations

NewTaxAge does not guarantee uninterrupted availability or success of electronic tax filing.

• The efficiency of the Income Tax Department (ITD) or any third-party systems is beyond NewTaxAge’s control.
• Users must verify the status of their tax returns post-submission.
• If any errors occur, NewTaxAge will assist in corrections but is not liable for any penalties imposed by tax authorities.

VIII. Payment and Refund Policy

• Fees for tax preparation, consultation, and filing services are non-refundable unless otherwise stated.
• If a service is not provided within the specified time frame due to NewTaxAge's fault, users may request a refund.
• Refund processing is subject to bank and payment gateway policies.

IX. Security Obligations

• Users must safeguard login details and promptly report any unauthorized access.
• NewTaxAge is not responsible for security breaches resulting from user negligence.
• Users should employ security measures such as firewalls, anti-virus software, and strong passwords to protect their accounts.

X. Dispute Resolution

Any disputes arising from this Agreement shall be resolved through arbitration in West Bengal, India. If arbitration is unsuccessful, disputes shall be settled in West Bengal courts.

• NewTaxAge's liability for tax filing errors is limited to the amount paid for the service.
• Users agree to indemnify NewTaxAge against any claims resulting from unauthorized or improper use of the platform.

XI. Termination Clause

NewTaxAge reserves the right to terminate this Agreement if:

• A user violates any provision of the Agreement.
• Fraudulent, unlawful, or unauthorized activities are detected.
• A security breach or unauthorized access is identified.

Upon termination, users must discontinue use of the platform and delete any data obtained from it.

XII. Consent for Electronic Communication

By utilizing NewTaxAge's services, you agree to receive legal notices, disclosures, and other communications electronically.

• Users may opt out of promotional messages but will continue receiving essential legal notifications.
• NewTaxAge is not liable for any failures in electronic communication delivery.

XIII. Calls, SMS, and WhatsApp Notifications

By providing your contact information, you consent to receive service-related calls, SMS messages, emails, and WhatsApp notifications.

• Messages may be sent even if your number is listed in the National Do Not Call Registry.
• Users can opt out of communications by reaching out to support.

This Agreement represents the complete understanding between you and NewTaxAge by SRRN Tech Solution Private Limited regarding service usage and overrides any prior agreements.

For inquiries related to this Agreement, contact support@newtaxage.com.