Refund Policy

At New Tax Age, we are committed to delivering high-quality tax, compliance, and financial advisory services. However, we understand that unforeseen circumstances may require a refund request. To ensure transparency, we have outlined our refund policy below.

1. Eligibility for Refund

Refunds are applicable only to customers who have availed of our paid services within the last 30 days. Refunds will be provided under the following conditions:

a) Service Commencement Delay

If our team fails to initiate the assigned service within 24 hours of payment, you will be eligible for a full refund. Ensuring a timely start to your service is our priority.

b) Government Deadline Compliance

If our team fails to complete the service within a government-specified deadline (where applicable), you are entitled to a full refund. We recognize the importance of adhering to regulatory timelines and take compliance seriously.

2. Refund Request Process

To request a refund, customers must contact our support team within 30 days of service purchase. Please provide:

• The reason for your refund request (as per the eligibility criteria).
• Any additional relevant details regarding the issue encountered.

Our customer support team will review your request and determine eligibility based on the provided information.

3. Refund Timeline

Once approved, refunds will be processed within 14 business days via the original payment method. We aim to ensure a smooth and efficient refund experience.

4. Important Considerations

• Non-Eligibility: Refunds will not be granted for services already rendered or completed unless a valid eligibility condition (as stated above) is met.
• Fraudulent Requests: We reserve the right to decline refund requests if found to be fraudulent or if the customer has violated our terms and conditions.
• Policy Updates: This refund policy is subject to change without prior notice. Any updates will be effective immediately.

For any questions or clarification, please contact our customer support team. Your satisfaction is our top priority, and we are here to assist you.